Whitestown Job Description Sample
Strategic Account Director (Remote - Indianapolis, IN Preferred)
- Develops, maintains and leads execution of Cummins growth strategy setting revenue, profit, market share, and pipeline targets encompassing the entire CTS product portfolio.
- Leads the global account team in mapping out the decision-making unit and decision making process from operating to executive level utilizing CTS resources to support this initiative.
- Identifies and prioritizes major opportunities which drive the future growth strategy.
- Provides insight to and champions development activities in pursuit of future needs, translating those customer needs into actionable programs for growth within CTS. Creates frequent opportunities for formal and informal technology exchange between customer and CTS
- Maintaining a high-quality dialogue around future technology roadmaps, key trends, discontinuities, and new market opportunities for products in our portfolio and outside of our current products.
- Provides direction and global account alignment on pricing, terms and conditions, warranty, delivery, quality etc.
- Provide input to customer satisfaction/scorecard measurement and responsible for driving customer scorecard improvement.
- Develop and present Global Customer Account Strategy with clear action items and timelines. Support profit improvement through pricing actions and cost reduction programs (VA/VE, Pricing, Best cost manufacturing) Support coordination for competitive analysis globally and regionally.
- Leads launch and introduction of new products and services into the customer, ensuring that necessary support and training is made available to ensure successful penetration.
- Is recognized as the primary expert within CTS on all aspects of customer’s business:
- Customer’s customers and market.
- Customer’s strategy and strategic drivers.
- Customer’s roadmap for future technology development.
- Contribute strategic insight to forecasts of CTS’s business.
- Works with management to ensure that support team is adequately staffed, trained and positioned to fulfill customer needs.
- Thinks strategically and executes against a set of measurable goals.
- Makes sound decisions on little information.
- Builds consensus.
- Inspires others.
- Exhibits strong sense of cultural awareness and can operate effectively across differing cultures.
- Communicates clearly and effectively at all levels.
- Is flexible in approach and solutions.
- Is future, goal and performance oriented with bias toward action.
- Is persistent in driving towards goals.
- Operates ethically and with integrity.
- Strategic planning and delivery.
- Strong analytical, planning, problem solving, negotiation and conflict resolution skills.
- Technically competent – educational or field experience – in arena directly relevant to customer’s business.
- Highly skilled at influencing – capable of navigating matrix organization to achieve complex objectives.
- Skilled at multi-level relationship development and managing major customers operating multiple sites across multiple geographies.
- Strong analytical capability with financial skills and understanding of planning and forecasting processes.
- Understanding of key sales tools such as CRM systems.
- Strong oral and written presentation skills.
- Bachelor’s Degree in Engineering required. Master’s degree in Business or Marketing (or extensive directly relevant field experience).
- Minimum 7 years of experience of managing larger, multi-divisional accounts with strong project management experience.
- Prior automotive/commercial vehicle or electronics industry experience highly desired.
- Minimum 10 years of successful customer management experience with proven track record of profitable customer acquisition and development.
CTS Corporation is an affirmative action/equal opportunity employer who complies with all applicable federal, state and local employment laws. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CTS Corporation will be based on merit, qualifications and abilities. It has been and shall continue to be both the official policy and the commitment of CTS Corporation to further equal employment opportunities for all persons regardless of, among other characteristics, race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristics protected by applicable Federal, State or Local law.
We fully comply with all applicable Department of Labor and EEOC rules, regulations, guidelines, and orders including but not limited to Executive Order 11246 and 41 C.F.R. §§ 60-1.4, 60-250.5(a), 60-300.5(a) and 60-741.5(a). The parties hereby incorporate the requirements of 41 C.F.R. §§ 60-1.4(a)(7), 29 C.F.R. Part 471, Appendix A to Subpart A, 41 C.F.R. § 60-300.5(a) and 41 C.F.R. § 60-741.5(a), if applicable. Except where prohibited by law, all offers of employment are contingent upon successfully passing a background check and drug screening.
Applicant must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US.
No agencies please.
Skin Care Expert SO
The skincare expert (SE) is responsible for engaging guests in the prestige sales department and consulting with them on their skin care needs to recommend products and services. The SE delivers quality professional services with emphasis on the guest's total look. They support the prestige sales manager (PSM) and focus on performance (service/retail sales, and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The SE is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Perform services at the skin bar
Drive skin services and prestige retail skin sales
Demonstrate, recommend, and sell prestige skin and makeup products.
Support the execution of in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Embody the Ulta Beauty brand by delivering exceptional service and driving guest loyalty.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Develop a partnership with prestige beauty advisors and service professionals to provide a total-store and well- rounded guest experience
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
Be knowledgeable of, and ensure compliance with Ulta Beauty and state board policies, procedures, and standards.
Follow all safety and infection control procedures before, during, and after services.
Follow established service protocols to ensure a consistent and exceptional guest experience.
Utilize appropriate booking and clientele systems to book guests for return services and for events.
Manage supplies, and testers, and communicate any needs to the PSM, ensuring you are guest-ready at all times.
Ensure prestige department and tester standards are adhered to at all times.
Attend mandatory services and retail product trainings and meetings.
- Esthetician or Cosmetology license
- Previous relevant work experience is preferred
Proficiency with latest salon techniques for performing facials, skin analysis and microdermabrasion
Proficiency with the latest techniques for performing make up applications
Proficiency with use of equipment needed to perform technical work
Proficiency to demonstrate, recommend and sell prestige skin and makeup products
Developed communication skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Continuous mobility throughout the store on a daily basis
Lift and/or move up to 50 lbs. on a daily basis
Stoop, kneel, and crouch on a daily basis with or without an accomodation
Climb a ladder and maintain balance on a daily basis
Front End Pharmacy Tech ( Accredo)
The Front End Pharmacy Tech is responsible for performing activities under close supervision that support pharmacy management operations in the administration of pharmacy benefit for lines of business. Typically a certified pharmacy technician.
Translate prescriptions filled out by the prescriber and enter information in the patient's profile in accordance with state regulations.
Work with pharmacists per work instructions, policy and procedures, management direction or any national or state regulations.
Quality assurance, prescriber and patient outreach and adverse event reporting.
Participate in department continuous improvement efforts internal to the department.
Additional duties as assigned.
High School Diploma or GED required.
0-1 year of relevant experience.
Valid Pharmacy Technician license / certification / registration as required by state laws.
Basic math skills and general PC knowledge including Microsoft Office, Internet, and email required.
Strong verbal and written communication skills desired.
Strong attention to detail, accuracy, and quality.
Ability to learn internal systems, processes and programs as needed.
ABOUT THE DEPARTMENT
Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran
Physically moves plasma and equipment through the Receiving, Storage, Release, Packing and shipping processes in
the PLC. Responsible for strict compliance with all applicable regulations and procedures due to the regulated
environment for handling plasma products. Administrative duties may be assigned. Work must be performed safely and
within company standards for timelines, accuracy and quality regulations at all times.
1 Routinely lifts and carries material weighing up to 50 lbs. in a refrigerated environment. Tasks involve pushing, pulling, lifting and bending to move equipment and products.
2 Interfaces with different computer systems to receive, store and ship products using barcode scanners
3 Loads and off-loads transport trailers with plasma and supplies, stores and retrieves pallets from freezer, refrigerator and dry storage. Tasks involve the operation of industrial fork trucks and other powered equipment in an environment with temperatures as low as -34º C. Maintain fork truck certification as required by OSHA.
4 Follows company quality control standards and procedures, and complies with all company safety requirements.
5 Identifies and reports errors, procedure exceptions, safety hazards and other conditions that could interfere with productivity, safety or quality.
6 Maintains personal and work group areas in a clean, efficient and safe condition.
7 Performs various activities as directed by supervision involving verification, counting and movement of products in the freezer, refrigerator and dry storage.
8 Other job-related duties as assigned.
- High School Diploma/GED required. Must be able to read and do simple math
- 1-3 years warehousing experience preferred. Previous fork truck certification and experience in handling bio-hazardous material preferred
Shares information with internal contacts with common desire to reach a solution
Ability to understand, remember and apply oral and/or written instructions or other information
Ability to complete routine forms or conduct routine oral communications
Occasionally exposed to blood borne pathogens
Frequently required to wear personal protective equipment
Frequently exposed to extreme temperatures
Standing up to 10 hours with moderate amount of time walking, bending, twisting
Ability to lift or carry up to 50 lbs
Overtime and working extended hours may be required
Fast paced environment with frequent interruptions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Worker Sub Type:
Sr. Business Intelligence Developer
LSG Business Intelligence team is responsible for the creation, maintenance, and administration of BI Data Warehouse, Dashboards, Scorecards, Reports and Analytics for the organization. The BI Developer will be a member of this team and should have a proven track record in technical, strategic, tactical, operational responsibilities associated with the following BI and BI-related functional areas:
Data preparation (sourcing, acquisition, integration)
Reporting, analytics, data exploration
Information delivery (portals, mobile)
Principle Duties and Responsibilities:
Developing and maintaining ETL packages for the importing and organization of the BI data.
Ensuring the accuracy of data.
Working with Database Administrator(s) and Architecture group to plan, design, configure, installing, and deploying BI databases.
Work with Architecture group to perform capacity planning and troubleshooting.
Identifying data sources, constructing data decomposition diagrams, providing data flow diagrams and documenting the processes.
Configure Business Intelligence and reporting system effectively by implementing security filters and roles at the corporate, department and individual levels of the organization.
Identify and connect additional data sources (i.e. business critical database systems, outside data sources, etc.) to the Data Warehouse / Business Intelligence system environment.
Identify and add additional data fields from existing data sources into the Data Warehouse / Business Intelligence system environment.
Work with Product Owners, Product Managers and other department leaders to translate business requirements into data models, develop / schedule ETLs, build data cubes and filtering, and validate results.
Develop Business Intelligence databases and systems that allow for the creation of Key Performance Indicators (KPIs), Scorecards, and other reporting necessary to create meaningful results that can be used by our department level managers in their daily workflow management
Support already implemented Business Intelligence solutions by: monitoring and tuning queries and data loads, addressing user questions concerning data integrity, monitoring system performance and communicating functional and technical issues.
Work with Database Administrator(s) to ensure necessary application updates, service releases and hotfixes are applied to the Business Intelligence / Reporting systems.
Collaborate with related IT teams to test and implement system changes.
Participate in change control activities.
Create and maintain documentation such as operational information, installation procedures, troubleshooting techniques, and knowledge-base information.
Expand technical knowledge of the systems and tools utilized by the Lids IT
Support and adhere to all company policies, procedures, and guidelines.
Manage the goals and objectives established with the supervisor.
Communicate with employees at all levels of the company.
Other duties as assigned.
Job Required Knowledge, Skills and Education
Bachelor's degree in Information Technology, Computer Science, or equivalent.
Five or more years of business experience in moderate to large-sized corporate environments.
Five or more years of experience with Microsoft SQL Server 2005 or higher.
Extensive database system knowledge, database theory, database security, database design, capacity planning, performance analysis, and change management.
Proven track record in areas of Microsoft SQL Server including:
Intermediate to complex stored procedures and triggers
SQL Server Integration Services (SSIS)
SQL Agent jobs
SQL Reporting Services (SSRS)
Analysis Services (SSAS)
Database design using 3rd normal form
Extensive expertise in data modeling, both logical and physical.
Experience in multidimensional data modeling, such as star schemas, snowflakes, denormalized models, handling "slow-changing" dimensions/attributes.
Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.).
Experience with agile development methods including: core values, guiding principles, and key agile practices
A solid understanding of
Financial Planning & Analysis Analyst
Assists in the analysis of past and present financial data of an organization and estimates future revenues and expenditures applying principles of finance/accounting. Involved in financial reporting.
Principle Duties and Responsibilities:
Assist with preparation and analysis of monthly financial statements
Assist with budgeting, forecasting and variance analysis
Develop periodic reporting on key business performance metrics and analyze trends
Analyze and interpret data relating to financial and operational performance
Perform other duties as assigned
Job Required Knowledge, Skills and Education:
Bachelor's degree in accounting or finance
1-2 years of experience in accounting and/or financial/data analysis
Exceptionally proficient in reporting, managing, and analyzing data
Knowledge of basic accounting principles
Proficient in MS Office and general ledger packages
Strong business acumen
Strong organizational and analytical skills
Excellent attention to detail
Strong critical thinking skills
Strong oral and written communication skills
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Maintaining Safe & Secure Environments:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
Responsible for daily trash removal.
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
Responsible for cleanliness and organization of all Stockrooms.
Helps deliver and place merchandise on sales floor when all merchandise is processed.
Responsible for ensuring any back-stock is secured and processed to Company policy.
Responsible for merchandising of department including the back stock.
Responsible for the reduction of loss due to damage.
Ensures compliance to the monthly presentation guidelines in assigned area.
Responsible for floor moves and signing including promotional signing as needed.
Responsible for re-wraps as needed.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
Ensures Public View Monitor (PVM) system is maintained properly.
Conducts "Code 50" package inspections.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Front End Supervision and Operations:
Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time
Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
Controls Retail Associates' break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the Front End area.
Ensures go backs are expedited, properly scanned, security tagged and ticketed.
Teaches all Associates the "Scan and Bag" best practice.
Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
Responsible for the maintenance and cleanliness of the Fitting Rooms.
Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager:
Ensures Cash pulls and bank deposits are conducted to Company policy.
Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
Other duties as assigned by Store Manager.
Manages Work Processes
Plans, Aligns & Prioritizes
Leading by Example
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Excellent verbal communication skills.
Fluency in English.
Prior Customer Service and supervisory experience preferred.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Stockroom Leads (where applicable)
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Warehouse Operations Supervisor - 1St Shift
1st Shift, Wednesday, 12:00pm
Logistics done differently.
You know how to bring out the best in your team and you're ready to grow as a professional. As the Operations Supervisor at XPO Logistics, you'll be responsible for overseeing daily warehouse operations and ensuring customer satisfaction levels exceed expectations. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Ensure the efficient daily operations of the warehouse
Supervise your team, providing them with training and coaching as necessary
Monitor work quality to make sure we consistently deliver exceptional customer service
Demonstrate an understanding of the XPO quality policy
Adhere to the XPO 7S program and maintain a clean work environment at all times
Communicate well with leadership, team members and other departments
Implement continuous improvement action plans
What you need to succeed at XPO:
At a minimum, you'll need:
Bachelor's degree or equivalent work experience
2 years of managerial/supervisory experience
Proficiency in Microsoft Office and with computerized scanner equipment
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
It'd be great if you also have:
Bachelor's degree in Logistics or a related field
Experience in an AS9100 or ISO environment
Warehousing or Third-Party Logistics (3PL) experience
Demonstrated ability to support, follow and communicate company safety guidelines and programs
This job requires the ability to:
Lift objects of various shapes, sizes and weights
Stand, sit or walk for extended periods of time
Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
Tolerate hot or cold warehouse environments
Be part of something big.
XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nearest Major Market: Indianapolis
Apply now "
Warehouse Team Lead
Prologistix Search Group is looking for a Warehouse Team Lead for a large 3PL in Whitestown, IN.
The Warehouse Team Lead will provide operations support for the
Inbound, Outbound, or Inventory Control Departments. Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a group of employees and ensuring an efficient warehouse operation in achieving business targets. Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, KPIs, and quality standards are met in order to meet the requirements of the customer. Develop the team by focusing on individual performance and support requirements to achieve high standards, whilst fostering a good work culture. Will Work under general supervision.
Main Job Duties:
- Perform support and leadership functions for the Inbound, Outbound, or Inventory Control Departments. May be required to assist other areas within the operation, when needed.
- Will be required to carry out day-to-day functions and job assignments for the Inbound, Outbound, Inventory Control, or any other special request. May be responsible for problem resolution or report progress updates. Must be able to escalate any concerns or issues to the Warehouse Supervisor and/or Manager.
- Train new Warehouse employees within area of responsibility. Will provide employees with the resources needed to ensure targets, KPI’s, and quality standards are met to meet the requirements of the customer.
- Communicate with staff on a regular basis to make them aware of priorities, targets and operational issues or changes.
- Ensure a clean and tidy working environment to aid operational efficiency
- Will be responsible for following and enforcing employee compliance to Standard Operating Procedures, policies, work rules or guidelines, and safety and health regulations.
- Maintain high standards of security in the warehouse.
- Act as a resource on operations matters, providing guidance, assistance and support to management, supervisors and warehouse associates by e-mail or in person.
- Spend at least 100% of time on the production floor.
- Will perform other job tasks, as assigned.
Customer Service Rep
The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.
Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
Proficient in Microsoft Office Suite and strong computer skills
Effective written and verbal communication skills
Ability to solve problems and develop creative solutions
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