Nashville Job Description Sample
Client/Customer Support Rep
Our global research platform is designed to help our clients manage political risk across markets and borders. The analysts in our practice groups assess and forecast how political, social, economic, and security developments in specific countries can affect investors, multinationals, and policymakers around the world.
The Call Center Representative is first point of contact for services related to scheduling an appointment with or sending a message to sites. This position requires enhanced customer service and communication skills. The Call Center representative must also have computer skills (e.g. Microsoft Office, IDX and Internet), detailed data collection and comprehensive knowledge of corporate systems. Customer-related services includes but is not limited to any additional data recording and input as required by the department/practice. The representative must be able to communicate, written or verbal, effectively with clients and all levels of members associated with the organization. In addition, the representative must conduct job responsibilities in accordance with the Company's Code of Business Conduct, department policies and procedures and appropriate professional standards and applicable state/federal laws. The representative is to exercise discretion and some independent judgment in making decisions while accepting daily direction from their direct supervisor/manager.
MINIMUM POSITION REQUIREMENTS
High school diploma or equivalent is required.
College business courses preferred.
Related experience equivalent to 2-4 years preferably.
Strong written and verbal communications skills required.
Knowledge of management systems and PC skills.
Demonstrate computer word-processing and data based skills required.
Demonstrate experience with Microsoft Office and Windows software preferred.
Excellent organizational skills and attention to detail is required.
Outstanding customer service and listening skills.
Ability to promote teamwork within the organization.
Professional business image according to policy.
Our regional research practice groups?Africa, Asia, Eurasia, Europe, Latin America and Middle East & North Africa?are enriched by close collaboration with our Global Energy & Natural Resources and Comparative Analytics practice groups. Analysts in the Global Energy & Natural Resources group work with those in the regional groups to provide comprehensive coverage of energy and commodities markets, while our Comparative Analytics team develops quantitative methodologies and leads our coverage of international and transnational issues.
Our research analysts are trained social scientists with post-graduate degrees, extensive professional experience, and a diverse range of language capabilities. Headquartered in New York, we also have offices in Washington and London, as well as a vast network of experts around the world who provide real-time information from the field.
To apply for a position at our Company, please submit your cover letter, resume, and salary history/expectations (plain text, Microsoft Word, or PDF only) with the job title in the subject line. You will receive notification via email to confirm receipt of your application. Applications are reviewed on an ongoing basis until the position has been filled.
Coordinates and manages activities related to anesthesia department. Maintains anesthesia machines and equipment.
Sets up operating rooms with required anesthesia and physiologic monitoring equipment in preparation for anesthesia in surgical and obstetric suites. Removes and cleans equipment at end of procedures - if possible- and restocks anesthesia supplies for subsequent use.
EDUCATION: High School Degree or GED
EXPERIENCE: Up to 1 year in a related field
SPECIALIZED KNOWLEDGE: Able to read, write, speak English and perform simple math operations.
Ability to provide leadership and to oversee the work of technicians; operate hazardous equipment. Knowledge of microbiology, infection control, computerized record keeping.
Bi-Weekly Hours: 80
If both your background and skill set match the available position, you may be contacted for a preliminary phone interview. The phone interview is informational and a way for us to learn more about your background, as well as for you to learn more about our Company and the particular position.
Phone interviews last approximately 20 to 30 minutes. Following the phone interview, a determination will be made about advancement to an in-person interview. Finalists are required to take a writing test.
Our Group is the world's leading global political risk research and consulting firm. By examining political, economic, social, and security developments and their impact on the stability of countries, regions, and markets, we help our clients make informed business decisions in countries where understanding the political landscape is critical.
This position will have direct responsibility for the shift supervised and full accountability for the Shipping and/or Transport operations, employee relations, order accuracy, and employee safety issues during that shift.
Support the department in preparing and adhering to the department budget. Always seeking innovative ways to improve efficiencies, service and to reduce costs.
Coordinate the Shipping and Transport schedule and work closely with other departments.
Maintain a positive working relationship with collective bargaining unit and ensure compliance with the terms and conditions of the labor contract (if applicable).
Schedule, assign and direct workforce.
Train, monitor and evaluate workforce.
Create a culture of safety and teamwork in the department.
Ensure that employees are in compliance with all safety rules and GMPs.
Participate in and lead LEAN manufacturing activities as needed.
Take appropriate action to ensure the integrity and sustained certification of the SQF system.
Responsible for entering all data for related tracking programs.
Processing of payroll for all distribution employees using the Kronos System.
Record and balance produced and purchased product during the designated shift. Follow-up on discrepancies with production and/or producing plants during the shift.
Review route accounting after the run. Follow up with DM and production on discrepancies.
Responsible for reporting and taking any necessary action to prevent food safety and food quality problems from occurring.
Responsible for following and enforcing procedures outlined in the Food Safety Plan and the Food Quality Plan and any other programs that support the SQF system and other 3rd party audits.
One to Three years of supervisory experience.
Working knowledge of computers, including MS office applications.
Management experience in a union environment preferred (if applicable).
Willingness to work varied shifts, including nights, weekends, and holidays
Our staff is made up of highly talented, diverse, and motivated people who are dedicated to the company's work. With offices in New York City, Washington, and London, the firm offers exceptional opportunities for individuals at all levels in their careers.
Tech Support Analyst/Entry Level
Our primary purpose is to provide our diverse portfolio of clients with actionable insight and exceptional service, but our mission extends beyond what we do to how we do it. Eurasia Group is committed to the highest ethical standards in our research projects, the management of relationships with our clients, the protection of client confidentiality, and in all interactions among our employees.
We seek to maintain absolute political and corporate independence, to promote transparency in our work, and to offer a product that is free of bias. Our creative processes are driven by expertise, not corporate rank. By helping our clients make well-informed commercial and investment decisions, we seek to promote a more refined understanding of the impact of politics on markets, a public good we are proud to provide.
Provides telephone technical support for hardware and software issues for staff. Provides a positive support experience; identifies, prioritizes and communicates issue resolution over the phone.
Performs follow-up assessment of previously resolved issues. Delivers support to both technical and non-technical County users by communicating on matters such as product use and configuration. Answers questions, provides training, and resolves specific problems.
High School diploma or equivalent. Related degree/training/education.
One to three years experience or training in the use of personal computers including computer-based products or any equivalent combination of training and experience which provides the required knowledge, skills, abilities and competencies.
In-depth technical knowledge of at least two commercially marketed computer-based products, and provide primary support for at least one of these and secondary support for the other.
Major Job Responsibilities:
Provides telephone technical support and problem solving assistance to clients. Analyzes problems to determine if they are within the client application, desktop software or workstation hardware;
Answers, evaluates and prioritizes incoming telephone and email requests for assistance regarding IT problems;
Performs initial triage to gather and analyze information about problems and performs diagnostic procedures to determine a course of action to resolve them;
Position requires prompt and punctual employee presence.
Maintains technical knowledge to keep up with rapid changes in the IT field;
Uses the organization s problem ticket management system effectively;
Works additional DIO Infrastructure projects beyond technical phone support;
Identifies and helps implement processes to more efficiently deliver support clients and customers;
Provides daily reporting and follow up on problems to determine estimated resolution times when first contact resolution does not occur;
Learns from, trains and collaborates with peers to improve Helpdesk job skills;
Responsible for creating and maintaining exceptional client and customer value; and
Performs other duties as required.
Knowledge, Skills, Abilities and Competencies:
Knowledge of desktop hardware, software and other computer-based products;
Knowledge of the process used to determine the applicability of a specific product to a given functional area;
Knowledge of and skill in using problem ticket management system;
Skill in the operation a personal computer and peripheral devices;
Ability to develop and conduct training programs relating to the use of computer-based products;
Ability to identify and provide resolution to problems relating to a supported product;
Strong customer service orientation and effective interpersonal skills;
Ability to present resolutions in a user friendly way to both technical and non-technical users;
Ability to work on additional Infrastructure projects above and beyond technical phone support;
Ability to communicate clearly, both orally and in writing;
Ability to provide regular attendance and timeliness;
Ability to establish and maintain effective communications and working relationships with others; and
Ability to determine compatibility between various software programs and hardware.
In addition, we are committed to provide substantial professional development opportunities and to build and maintain a culture that honors and rewards initiative and innovation. We encourage all employees to develop new and better ways of providing value for our clients.
The firm?s leadership will work at all times to maintain a sensible balance between the needs of the individual and those of the firm, and to ensure that all employees treat our work and one another with respect. We will grow and protect the Eurasia Group brand. We will do our utmost to ensure that all employees work in an environment that is as creative and fun as it is challenging?and we will create both a product and a team we can be proud of.
Project Coordinator/Sustainability Assoc
Everyone at our Company, from our entry-level consultants to our Principals, interacts with clients in several ways. Examples often include field inspections, marketing presentations, industry conferences, and project reporting. The responsibility for client interaction, management, and development increases as you progress along our consulting career path.
Building client relationships starts right away. Our Engineers/Scientists and Senior Engineer/Scientists often participate in field inspections, teleconferences, or face-to-face client meetings. Working with our established consultants, they receive hands-on experience and begin the process of building these relationships by doing excellent work on time and within budget. Many of our entry-level hires have found themselves on an inspection during their first week at our Company!
This position will participate in construction sustainability (LEED Green) cost control activities by seeking alternative designs, review documents for compliance with standards and site conditions and maintain interface with client and internal business units. He/she will assist the Senior Director, Construction during the construction process on an as needed basis.
Thorough knowledge of design process and ability to lead.
Strong project management skills including design, construction, schedule, occupancy and budget control. This includes: Interfacing with clients to define project requirements and establish project work plan and deadlines; Creating persuasive presentations that meet the project's objectives; Qualifying consultants and contractors by reviewing bids and related documents; Facilitating client meetings regarding project matters; Representing the client with architects, vendors, consultants, and regulatory agencies; Overseeing consultants and contractors
Ability to develop and maintain successful customer relations and ensure the smooth integration and delivery of projects
Ability to set and be accountable for department deadlines
Capability and willingness to perform periodic inspections of job site conditions and project progress, which might result in temporary exposure to unsafe conditions (i.e. climbing stairs and ladders to access areas throughout off-site properties and superblock campus, accessing roofs, inspecting mechanical equipment rooms and electrical rooms)
Advanced analytical and quantitative skills;
Attention to detail
Intermediate skills with Microsoft Office Suite
Strong communications skills and relationship-building skills.
Ability to comprehend, analyze, and interpret complex business documents
Ability to respond effectively to the most sensitive issues
Ability to write reports, manuals, speeches and articles using distinctive style
Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups
Ability to motivate and negotiate effectively with employees and client groups to take desired action.
Knowledge of financial terms and principles, and ability to conducts complex financial/business analysis including the preparation of complex reports, as well as to prepare and manage project/departmental budgets
Good judgment and reasoning ability, enabling problem solving with a variety of options in varying situations. Ability to take initiative and make decisions with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results.
1 to 3 years experience in project management
1 to 3+ years construction managerial experience
Experience in related fields LEED Construction Sustainability
As our consultants progress into Manager and Senior Manager roles, they are responsible for managing key client relationships and developing business for themselves and others. They market our multidisciplinary services to both existing our Company clients and potential new ones. Our Principals are often working with our largest clients and managing our most significant and challenging projects.
Speech Languagetech I
The opportunity to work on multidisciplinary projects is one of the most appealing aspects of working at our Company. Every year our staff is involved with thousands of projects, and each consultant has a chance to participate in dozens of them. Many of our projects require consultants from different engineering and scientific backgrounds to work together. These collaborations will give you an opportunity to work alongside many of our accomplished engineers and scientists. Our experienced consultants are able to leverage the technical breadth and depth of our staff to identify and develop new projects and to organize an appropriate project team from our staff members.
This position will diagnose, treat and prevent speech, voice and swallowing disorders, as you help patients develop or recover reliable communication skills and maximize speech, language, cognitive and swallowing abilities. Our goal is to assist our patients in enjoying independent, productive, and satisfying lives.
The candidate we are seeking will have:
- Demonstrated history of building relationships
- Dedicated to providing and maintaining exceptional customer service
- Successful completion of a Master?s degree or higher in therapy program.
- Strong computer skills required; Ability to operate and complete documentation in a timely manner on an Electronic Medical Record
- Experience working within a Home health environment is desirable, but not required
- Shows ability to organize and prioritize workload independently
- Able to communicate clinical observations to the physician
- Shows ability to organize and prioritize workload independently
- Demonstrates excellent observation, problem solving and clinical skills
- Exceptional verbal and written communication skills
Our consultants find themselves with different roles from one project to another. Our projects involve initial inspections and the collecting of evidence, analyzing and recreating the events in our labs, and finding answers and writing reports for our clients. You will be introduced to each step in this process and will eventually master all of them.
Customer Service Representative-Facilities Services
Because we seek distinctive candidates, our interview process is thorough and progresses through a series of telephone discussions and in-person meetings. The process allows you to learn more about our Company Group and to find out more about your qualifications as a candidate. Incoming resumes are reviewed against our current needs and candidates with appropriate backgrounds are invited into the recruiting process.
You will provide our customers with a professional and pleasant experience, focusing on meeting their needs while becoming an important contributor to the Company. In general, this is a position where customer-focus, detailed work, guidelines, structure, and established policies must be followed, while working closely with a team.
Key responsibilities include:
Ensure satisfaction to customers by building and maintaining strong relationships
Promote and demonstrate a positive team spirit through professional communication and cooperation with fellow employees
Develop and maintain a thorough knowledge of our products and policies
Handle detailed-work, quickly, correctly and efficiently following established guidelines.
Customer Service Representative
Experienced, detail-oriented Customer Service professional with history of working quickly and efficiently
Must be friendly and genuinely interested in the needs of others, including the Company, its management, the team, the company's customers
Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
Commitment to adhere to established guidelines, policies and procedures
Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
Internet and computer savvy
Basic additional and subtraction
Ability to listen carefully and responds accordingly
Availability to work a flexible schedule
Exciting Bonuses paid bi-weekly
Career Advancement Opportunities
Stability and Excitement with a Growing Company
Our Interview Process
HR interview. All candidates meet initially with someone from the our Company Group HR team, either by telephone or in person, to further review background and qualifications and to discuss the specific requirements of the position.
Case interview. The case interview will be with one of our consultants or research team members and will address skills and experience. Additionally, structured thinking, intellectual curiosity, collaborative style and drive for results are evaluated. Interview cases are typically drawn from the interviewers? experiences and may include specific scenarios for those candidates with a focused background.
Final interviews. Final interviews take place in one of our office locations and consist of a round of meetings that include several senior members of our leadership team. Those meetings provide you with the opportunity to ask questions, learn more about our culture and environment and meet our people face to face. We typically make offer decisions shortly after the final round of interviews.
Compliance Senior Specialist (Part C)- Medicare Business Support
The Compliance Senior Specialist will be responsible for interpretation and dissemination of Medicare rules and requirements in such a way that ensure (i) that all Medicare regulatory requirements and standards are understood, (ii) business processes required to address those regulations and standards are implemented and (iii) any compliance risks are communicated to the Compliance Manager. The Compliance Senior Specialist's primary area of focus will be pre-service organization determination and overall health services functions. The individual will work closely Cigna-HealthSpring leadership to ensure appropriate development and execution of corrective action plans. This individual must maintain open lines of communication with the business and must promote the enterprise wide culture of compliance.
Ensure Medicare rules and regulations are communicated timely and in a clear and concise manner to facilitate the business' understanding of the rule or regulatory change;
Maintains relationships with partners both internal and external to ensure timely responses to questions regarding internal business processes and contract oversight;
Collaborate with the business to develop process changes to ensure compliance with rule or regulatory changes;
Provide subject matter expertise in response to day-to-day business issues;
Serve as a point of contact for employees to seek clarification on regulations or to report any note compliance issues or irregularities;
Maintain good working relationships with internal and external parties to ensure open lines of communications and timely responses to compliance questions;
Support Compliance program oversight by maintaining documentation of compliance issues and ensure updates are documented in a timely manner;
Assist in the management of Corrective Action Plans (CAPs) for Medicare related issues;
Support business units by collaboratively facilitating the development of processes and procedures to ensure regulatory compliance, including participation in regular operational team meetings, business process improvement efforts, and compliance improvement initiatives;
Remains aware of industry changes and/or trends;
Facilitate the development of processes and procedures to ensure regulatory compliance, including participation in regular operational team meetings, business process improvement efforts, and compliance improvement initiatives;
Reports on the status of process changes and escalates issues as appropriate;
Manages relationships with partners both internal and external; performs or assists in coordination of training related program; and
Remain aware of industry changes and/or trends.
Bachelor's degree preferred,
5 years' experience dealing with regulators;
Strong knowledge of Medicare Advantage regulations required,
Subject matter expertise in Pre-service Organization Determination guidance and processes required;
Strong attention to detail and analytic skills required;
Strong problem solving skills required;
Strong and confident oral and written communication skills required;
Ability to work collaboratively with others (and when appropriate influence colleagues in their decision making process) required; and
Certification in Healthcare Compliance (CHC) preferred.
Provides full support on legal issues. Prepares and edits legal documents, legal notices, reports, power point presentations and/or filings. Coordinates and monitors preparation and execution of legal documents. Monitors and tracks outside attorneys' fees. Supervision by attorneys. Degree of learning exists in the position. 2-4 years legal work experience or Paralegal Certificate .
Provide administrative support to attorneys leading Senior Segment
Support complex legal work , including assiting with responses to subpoenas, records requests and responding to legal notices
Proactively manages calendar and itineraries for Associate Chief Counsel and attorneys on staff with accuracy.
Independently manages preferences and priorities for meeting arrangements.
Ensures principals have all needed documentation and prep work in advance of all meetings.
Handles travel arrangements and prepares and settles expense accounts.
Maintains telephone coverage according to Counsel's preferences.
Plans, organizes and arranges meetings including webinars and conference calls to be hosted by Counsel and direct reports (i.e., booking training rooms, pre-work, send pre-reads to participants.)
Drafts communications and responses to incoming correspondence for review and distribution under Counsel's signature.
Manages billing and invoices; coordinates with Finance for monthly accruals
Assist with technology set up for meetings, conferences, and other virtual interactions (including WebEx set up, ensuring projector and/or other AV equipment is sourced and set up, etc.)
Ensures that confidentiality is maintained in all processes - written and verbal.
Ensures all interactions are professional and commensurate with a high degree of customer satisfaction.
Utilizes the complete suite of desktop products, including Word, Excel, PowerPoint and Outlook and its calendar functions.
Position located in Nashville, TN
Typically requires a Bachelor's degree or equivalent training; minimum 2 years related experience; or any combination of education and experience.
Legal experience or Paralegal certificate/experience preferred
Hard working, team-oriented, well-organized, with exceptional attention to detail.
Initiative; Must be able to work independently, problem solve, formulate and implement recommendations to attorneys
Able to manage and prioritize projects that span across legal disciplines and able to work under time pressure
Advanced Computer Skills (PowerPoint, Excel, Word, and Outlook.
Insurance Commercial Marketing Specialist
Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.
Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.
Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Support the agency, as needed, in the marketing and placement of commercial accounts with insurance companies and brokers.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Become proficient with the usage and ability to learn all insurance company rating programs, as required, by the agency.
2.Assist with the marketing effort and/or market accounts, as requested, to the insurance companies and brokers that can provide the best coverage program/pricing for the client.
3.Compare all coverage, terms, and conditions of quotes.
4.Prepare any proposals, finance agreements or other presentations, as requested.
5.Document all account/computer files per agency procedures and requirements. This may include new and/or renewal account marketing.
6.Maintain and develop carrier relationships.
7.Attend and meet with Carrier representatives, as required, by management.
8.Become knowledgeable about all the insurance carrier products and programs available to the agency.
9.Back up and support agency personnel, as required, on any interim marketing or technical assistance.
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.High School diploma or equivalent
2.One year of insurance experience
3.Basic insurance knowledge with a strong desire to learn and achieve an Insurance Designations (Accredited Advisor in Insurance (AAI), INS, Certified Insurance Counselor (CIC), (Certified Risk Manager) CRM, Chartered Property Casualty Underwriter (CPCU)) or equivalent
4.Obtain or hold required state insurance license
5.Good communication skills (one on one, presentation, and written skills)
6.Good analytical skills for identifying customers coverage needs
7.Demonstrated proficiency in all computer applications and software products as requested by agency management (i.e. Sagitta, Microsoft Office software products, mod-master etc.)
8.Ability to attend outside carrier meetings as requested by agency management
BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
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